ITIL Deep Dive: Full Course, Explained Through a Restaurant

Bytaisonik

A complete ITIL course in 13 lessons, free on YouTube. Every idea is explained through a restaurant, so the concepts stick without memorizing.

Lessons

  • 0:00 Lesson 0: What ITIL Is and What's New in Version 5
  • 14:33 Lesson 1: Value, Outcomes and Services
  • 31:22 Lesson 2: The Guiding Principles
  • 46:13 Lesson 3: The Value System and Four Dimensions
  • 1:01:17 Lesson 4: The Product and Service Lifecycle
  • 1:16:01 Lesson 5: Service Desk and Incident Management
  • 1:30:50 Lesson 6: Problem Management
  • 1:43:52 Lesson 7: Change Enablement
  • 1:57:02 Lesson 8: Service Requests and SLAs
  • 2:11:20 Lesson 9: Monitoring and Continuity
  • 2:25:48 Lesson 10: Security, Suppliers and Assets
  • 2:40:19 Lesson 11: ITIL in Practice, DevOps and AI
  • 2:54:37 Lesson 12: Frameworks and Certification

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